Connectivity Support Specialist (1 Year, Maternity cover)

About GetYourGuide

GetYourGuide is the globally leading marketplace for unforgettable travel experiences. Travelers use GetYourGuide to discover the best things to do in a destination. Since its founding in 2009, people from all over the world have booked more than 150 million tours, activities, and attraction tickets through GetYourGuide. Powered by a global team of over 800 travel experts and technologists, we are headquartered in Berlin and have 17 local offices around the world. Visit our careers website to learn more.

Team mission

The Connectivity Team ensures that our customers have seamless access to incredible travel experiences by building direct connections with the world’s top suppliers. As a Connectivity Support Specialist you will work with our Connectivity Project Managers, Engineers, Sales team, Supply base and API providers with a specific focus on Support tasks.

You will:

• Act as the first point of contact for supplier, partner, and internal team inquiries regarding API and Connectivity.
• Rapidly resolve or escalate connectivity problems to guarantee a seamless customer experience
• Prioritize connectivity issue resolutions with a customer-focused mindset
• Monitor, troubleshoot and support existing API connections and support the onboarding and certification process for new partners
• Proactively identify and implement process improvements to boost efficiency

Who you are

• You have experience with Zendesk, Jira or similar software
• You have an affinity for technology and a working knowledge of API's
• You understand data formats such as JSON and XML, and are familiar with tools like Postman or Kibana
• You’re flexible, a life-long learner, and motivated to take ownership of your work
• You have excellent communication skills and build great working relationships
• You have a solution-oriented approach: turn problems into opportunities
• You can speak and write native or near-native English
• You are analytical and use data to make informed decisions

How we set you up for success:

• Invest in your development with an annual personal growth budget
• Enjoy flexibility with a hybrid work-from-home and telecommuting policy
• Save on transportation costs with discounted public transportation tickets
• Support your loved ones with generous maternity and paternity leave policies

And more...

We look forward to hearing from you

Unlock your full potential and join our mission to create unforgettable experiences for millions around the world. If you have the skills and passion for joining our team, we invite you to apply by submitting your CV/resume in English through the form below. Check out how we hire for tips and visibility into our process and check out life at GetYourGuide. If you have any further questions, please do not hesitate to contact us via jobs@getyourguide.com.

We are an equal-opportunity employer

Our commitment is that every qualified person will be evaluated according to skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with the application.

Important notice: Protect yourself from recruitment scams

We want to ensure your safety during the application process. Please be aware of potential scammers impersonating GetYourGuide recruiters. Remember, GetYourGuide never requests payment or sensitive personal information during recruitment. All official job opportunities are exclusively posted on our Careers page. If you suspect fraudulent activity, report it to jobs@getyourguide.com. Stay vigilant and protect yourself from recruitment scams.

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