As Europe's largest Hostel chain a&o is simple, diverse and always with a smile. We push our mission "everyone can travel" through affordable prices and constant growth. By 2025, the company wants to be the first European hostel chain to be CO2 net zero - reducing its own ecological footprint to a minimum and offsetting the rest.
Since its foundation, a&o Hostels has seen itself as an employer whose teams are formed regardless of origin, gender, sexual orientation, religion or ethnicity.
To support our team at the a&o Hostel Cologne HBF(m/f/x) to manage our front office.
We are also happy to consider applications for jobs as receptionist, guest relation manager, service staff, host, entertainer, salespeople, communication talent or career changer who enjoy the hotel business and dealing with guests.
YOUR JOB
- You will take on the role of host and make it your task to provide our guests with an unforgettable stay
- You are the figurehead of a&o: Our front desks and the lobby are your area and you take care of our guests and their concern
- You approach our guests openly, interact with them and answer their questions about the house, the event and the city
- You organize and supervise the work processes at the reception to ensure that the shift runs smoothly
- You take care of the check-in/check-out of guests
- You make sure that the reception and the lobby are always neat and inviting for the guest
- Imposing quality- and HACCP-standards in kitchen and bar is your responsibility
- Pantry and stocktaking are your responsibility: you check food- and beverage-storage and inventory and order new products if necessary
- You put the goods away on delivery
YOUR PROFILE
- You have experience or a completed apprenticeship in the hotel industry or tourism
- Of course, you are driven by a great sense of responsibility for the tasks assigned to you.
- You enjoy dealing with guests - and you show it, regardless of the time of day or night
- A high degree of commitment and independence as well as the ability to work in a team are a matter of course for you.
- You have a B2-level knowledge of German and English - of course, we would be happy to hear any other language you speak.
OUR OFFER
- Staff members stay for 1 Euro in all a&o hostels
- attractive corporate benefits such as discounted leisure activities and events
- subsidized language courses
- Subsidized company pension scheme
- 100% coverage of your public transport costs (job ticket)
- support for your further education in the form of various trainings
- Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet
- Seniority bonuses in the form of cash bonuses and additional vacation days
- room for the implementation of own ideas
- Short decision-making processes and open communication
We are very happy to receive your application (resume, cover letter, desired salary, earliest possibly starting-date).