Genesys Architect (m/f/d)
Stuttgart
Full-time | DEKRA SE | DE50818288-01
Tasks
- You are the subject matter expert on the global Genesys call centre rollout
- The configuration and management of call-flows in Genesys Architect including voice- and chat-bots is part of your responsibilities
- You work with global stakeholders in various countries
- In addition, you will provide global guidelines and training approaches and conduct training for your colleagues
Qualifications
- Degree in Computer Science, Information Technology, or an equivalent qualification
- Advanced experience with a SaaS call centre solution, preferably Genesys
- Ability do design, create, and manage call flows and scripts
- Basic understanding of IP Phone systems, to manage that aspect in Genesys
- Experience with creating voice-bots, chat-bots including training of intentions and utterances
- Good coordination and stakeholder management skills and customer centricity
- Fluency in English, French or German is a plus
Was wir bieten
- Attractive salary, incl. Christmas bonus and vacation pay as well as company profit-sharing scheme
- 30 days vacation
- Flexible, mobile working
- Internal training and qualification options
- Enjoy free coffee and water
- Other great benefits: company pension, job bike leasing, job ticket/transportation costs, employee discounts, canteen with food subsidies, internal company health management, parking spaces, and much more
